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Help Us To Help You
- Please let us know if you change your name, address or telephone number.
- Please attend your appointment on time.
- If you are unable to attend please cancel your appointment in good time.
- An appointment is for one patient only.
- The doctors try to run on time but sometimes delays are unavoidable. Please be patient.
- We ask that you treat the doctors and practice staff with courtesy and respect - we are here to help you.
- Please read our practice booklet. This will help you to get the best out of the service we offer. It is important that you understand the information given to you. Please ask if you are unsure.
Comments, Suggestions and Complaints
We endeavour to give you the best possible service at all times. However, there may be occasions when you feel this has not happened. If you have any concerns or suggestions regarding the service you have received please let us know either directly or in writing to our practice manager, Louise Paul.
Confidentiality
We ask for personal information so that you can receive appropriate care and treatment.
The information is recorded on computer and we are registered under the Data Protection Act (1998). The practice will try to ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is necessary on occasions to share medical information about you with other members of the team.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.
This scheme is available from reception.
Zero Tolerance
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.
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